At IVANEX, we always believe that investing in technology is key to ensure cost effectiveness and providing a reliable service. We constantly monitor and upgrade our equipment – thus our customers can always rest assured that they are getting the very best we have to offer and our services will be available to them whenever they need them.

• The following are among the vital features of our technology and service:
• Quality and reliable servers – scalable to cater for increased traffic
• Load balancing to ensure efficient traffic management
• Redundancy and mirroring ensures 99.99% availability
• Prompt Customer Service
• 24/7 Email Support

At present, our main site is located at AIMS whilst our recovery, backup and redundancy centre is located in Cyberjaya. Our data centers are secure and have a large bandwidth to ensure “traffic congestion” never occurs. Our data center's features may be summarised as follows:

• Multiple backbone carriers to ensure high availability of network
• Gigabit bandwidth – caters for high traffic
• 24/7 monitoring software
• 24/7 security monitoring
• Proper fire detection and prevention
• Secure entry & exit

IVANEX also reaches out to remote locations via our VSAT technology. We already have made inroads to places such as Pulau Aur, Yan (Kedah) Baram (Sarawak) and 90 remote sites in the interior of Sarawak. These are unreachable by other carriers.

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